Accomplish More

IT Technician

IT Technician

Accomplish More with Acmo

Join Acmo Network as an IT Technician and contribute to the reliability and efficiency of our IT infrastructure. Be part of a team that values technical expertise, collaboration, and delivering exceptional IT support to ensure the seamless operation of our systems. Your role is pivotal in maintaining a secure and productive IT environment for our organization.

Roles & Responsibilities

As an IT Technician at Acmo Network, you will play a vital role in ensuring the smooth operation and maintenance of our information technology systems. Your roles and responsibilities will include:

  • Technical Support: Provide technical support to end-users, addressing hardware and software issues promptly and efficiently.
  • System Maintenance: Perform routine maintenance tasks, updates, and system upgrades to ensure optimal performance.
  • Troubleshooting: Diagnose and troubleshoot hardware and software problems, providing timely and effective solutions.
  • User Assistance: Assist users with IT-related queries, ensuring a positive and efficient resolution of issues.
  • Network Management: Manage and maintain network infrastructure, including routers, switches, and connectivity.
  • Security Compliance: Implement and enforce IT security policies, ensuring the confidentiality and integrity of data.
  • Hardware and Software Installation: Install and configure hardware components, peripherals, and software applications.
  • Inventory Management: Maintain an accurate inventory of IT assets, including computers, peripherals, and software licenses.
  • Documentation: Create and update documentation for IT systems, procedures, and issue resolution.
  • Collaboration: Collaborate with other IT team members and departments to address complex technical issues.

To excel in this role, you should possess the following qualifications:

  • Technical Skills: Proficiency in troubleshooting hardware and software issues, including knowledge of operating systems (Windows, macOS).
  • Networking: Basic understanding of networking principles and protocols.
  • Customer Service: Excellent customer service skills and the ability to communicate technical information to non-technical users.
  • Problem-Solving Skills: Strong problem-solving abilities to diagnose and address technical issues effectively.
  • Adaptability: Ability to adapt to evolving technologies and quickly learn new systems.
  • Collaboration: Collaborative mindset to work effectively within a team and with end-users.
  • Documentation: Strong documentation skills to maintain accurate records of IT systems and procedures.
  • Security Awareness: Understanding of IT security principles and practices.
  • Certifications: Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.