IT Technician
Accomplish More with Acmo
Join Acmo Network as an IT Technician and contribute to the reliability and efficiency of our IT infrastructure. Be part of a team that values technical expertise, collaboration, and delivering exceptional IT support to ensure the seamless operation of our systems. Your role is pivotal in maintaining a secure and productive IT environment for our organization.
Roles & Responsibilities
As an IT Technician at Acmo Network, you will play a vital role in ensuring the smooth operation and maintenance of our information technology systems. Your roles and responsibilities will include:
- Technical Support: Provide technical support to end-users, addressing hardware and software issues promptly and efficiently.
- System Maintenance: Perform routine maintenance tasks, updates, and system upgrades to ensure optimal performance.
- Troubleshooting: Diagnose and troubleshoot hardware and software problems, providing timely and effective solutions.
- User Assistance: Assist users with IT-related queries, ensuring a positive and efficient resolution of issues.
- Network Management: Manage and maintain network infrastructure, including routers, switches, and connectivity.
- Security Compliance: Implement and enforce IT security policies, ensuring the confidentiality and integrity of data.
- Hardware and Software Installation: Install and configure hardware components, peripherals, and software applications.
- Inventory Management: Maintain an accurate inventory of IT assets, including computers, peripherals, and software licenses.
- Documentation: Create and update documentation for IT systems, procedures, and issue resolution.
- Collaboration: Collaborate with other IT team members and departments to address complex technical issues.
Requirements
To excel in this role, you should possess the following qualifications:
- Technical Skills: Proficiency in troubleshooting hardware and software issues, including knowledge of operating systems (Windows, macOS).
- Networking: Basic understanding of networking principles and protocols.
- Customer Service: Excellent customer service skills and the ability to communicate technical information to non-technical users.
- Problem-Solving Skills: Strong problem-solving abilities to diagnose and address technical issues effectively.
- Adaptability: Ability to adapt to evolving technologies and quickly learn new systems.
- Collaboration: Collaborative mindset to work effectively within a team and with end-users.
- Documentation: Strong documentation skills to maintain accurate records of IT systems and procedures.
- Security Awareness: Understanding of IT security principles and practices.
- Certifications: Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
