The health care sector is the most essential sector of any community. Its development and effectiveness have a great impact on the well-being of the people in the community. Nowadays it will be almost impossible for hospitals and clinics to provide services without incorporating modern-day technology.
Our company will help your hospital to cope with this technology-driven world by designing anddeveloping customized software called a Hospital Management System specific to your needs. This software will help you with data analytics, improve cross-department communication as well as communication with patients, eliminate paperwork, automating day-to-day tasks leads to hospital workflow automation, enhance the patient experience, and improves diagnosis.
We will establish an online presence across various channels that will enhance community awareness about the quality of services you provide and overall better use of services in the health system.
Now let’s see the features the software must have to run your hospital efficiently and effectively:
1. OPD module
OPD module helps to take of every need and requirement of outpatients. It helps in assisting effective communication between patients and their consulted physicians. With this module, they can see the availability of doctors in every department, and their day-wise OPD schedule and can book appointments accordingly. They can book online appointments through an appointments scheduling system with their consulted physicians. All the visits will be logged in the system, which patients can use to keep track of their appointment history as well as doctors notes. Additionally, this module provides reminders, follow-ups, and alerts as lab results arrive and can also suggest scheduling an appointment if necessary.
To avoid overcrowding, the module can provide real time information about doctors’ status and patient queues by sending a notification on their mobile as well as displaying information on screens present in OPD. They can manage their time in a better way when they are informed about their queue position as well as estimated wait time thus delivering the best experience with the hospital. Therefore, patients can use this portal to avail all the services provided by the hospital. The module will also handle the records of patients regarding their registration, history, diagnosis, prescription, procedures, and clinical services requests.
2. IPD module
This module takes care of the paperwork related to patients’ admission, transfer to another hospital as well as discharge from the hospital. This module handles the admitted patients’ daycare, his/ her diet by either consulting with a dietitian or a pre-diet plan template, checkups with the concerned doctors, scheduling their surgery if needed on a priority basis, and the availability of OT. It manages the availability of rooms, beds as well and ICUs in the hospital. Also, manages the nursing stations on each floor in the ward block and maintains a proper record of each admitted patient their name, contact details, and treatment details. Therefore, it eliminates the risk of lost files, and also provides access only to authorized users, thus enhancing the confidentiality of patients. It also provides a reminder about laboratory & radiology investigations and alerts doctors as well as the attendants of patients when the reports are due, sends requests for procedures and other clinical services.
3. Online Test Portal
It integrates the paperwork related to all kinds of tests seamlessly into the workflow of the hospital. Be it a radiology test like XRay, CT Scan, Ultrasonography, MRI, or pathology test, this portal helps the patients in the registration process, online test reports on the website or mobile app, notifications regarding test reports, warnings and alerts on abnormal values, consultation with the doctors depending on the test results and many more. The portal receives investigation requests from inpatients and outpatients and helps in monitoring daily sample collections, keeps records of the tests carried out, and aids in report printing, and delivery. Additionally, the portal also maintains a record of all the materials required for testing. When the lab runs out of stock for a material, it sends a notification to the administration regarding the shortage of material. The portal gives reminders to the administration of the hospital regarding the maintenance service of the machines used for tests periodically.
4. Hospital Billing System.
It is integrated with all other modules to generate bills like handling billing information of inpatients as well as outpatients, their bills regarding test reports, consultation fees, and many more. It enables patients to do online as well as offline transactions by providing a range of convenient and functional payment options. These options help to get rid of many bottlenecks in the system, reduce manual and administrative work, and boost the medical enterprise’s credibility. It also covers the management of insurance policies like eligibility of insurance, whether it is expired, or the information about the services covered by it and then processes the bill settlement of the patients covered under insurance. In the case of reimbursement, the system verifies the eligibility of patients. It is also used to manage received payments, settlements, and outstanding amounts if any. The system sends due alert notifications regarding the outstanding amounts.
Additionally, the doctor who has set up their profile can post bills regarding their consultation fee, and surgery performed here and oversee final payments.
5. Hospital Inventory Management.
It handles and keeps track of all stock movement in the hospital by maintaining stock ledgers, stock reorder reports, and valuation of the stock. It also keeps track of the pharmacy and improves its efficiency by automating manual work. It manages inpatient and outpatient orders, automatically updates the patient’s record as per the prescription, and reduces errors. It eliminates the time-consuming manual prescription process by prescription and computerized physician order entry (CPOE) while ensuring treatment safety and compliance.
The advanced feature of this helps in analyzing if the components of prescribed drugs conflict with each other and sends automatic warnings and recommendations to patients as well as their concerned doctors. Another advanced feature will be medication tracking, which keeps track of the prescribed medicines and reminds patients to take medications at proper times as well as discovers any problems while receiving prescribed medicine. It enables the staff to manage returns easily and acknowledge return orders.
Another function involves requisition orders for medicine and other supplies that are indent generation, getting approval from the administration, and purchasing. It informs the administration of the hospital about the quotation and any follow-ups regarding this. Besides maintaining a record of the purchase order, issuing the stock to the departments, and keeping track of pending purchase orders, purchase returns, and purchase bills. It presents a dynamic view of available stock that helps to ensure effortless inventory planning and provides real-time alerts & notifications via email, SMS, or mobile App for various inventory and supply chain events.
6. Payroll System.
The system maintains the records of doctors, and other medical staff, their details, professional degrees, specializations, solved and ongoing cases as well as records of administrative staff. It keeps track of employee attendance, leave applications, salaries, incentives, and loans. Helps in hiring new staff, and takes care of employee promotion, transfer & resignation.
7. Remote Care Module.
By using modern-day technology, hospitals are providing advanced health care facilities to their patients remotely. It works on the principles of Anyplace, Anytime, and Any health care. The module will help the hospital to manage and expand virtual health care services to any part of the world. With this module, the doctors can attend to patients even after consultation hours and can be available to them 24×7. The hospital will be able to cross its physical boundaries and provide quality primary care, preventative consultation, follow-up, or emergency consultation anyplace in the world by starting home care services in the urban area or setting up a satellite clinic in rural areas.The module will have a doctor’s portal where they can organize their day-to-day tasks, and enable/disable consultation, appointment schedules, and consultation fees. They can have access to the medical records of their patients, diagnose them and prescribe medicines through video, audio, or virtual chat options. The module will also consist of a portal where patients’ profile containing their medical history, details of family members, and their medical proxy is managed. It will enable patients to check symptoms, Book appointments, search/sort/find doctors, and specialist doctors, and make Payments.
The advanced version of the module also incorporates artificial intelligence technology that will enable faster decision-making with knowledge derived from the single data lake. With the AI model patients’ symptoms can be checked automatically and it can assist doctors to predict the best course of treatment. AI can be used in self-care services, early diagnosis, population health predictions, and genetic information about patients which helps in predicting genetic diseases if any. It can also help with home healthcare services like booking online appointments, teleconsultations, booking nurses to take care of patients at home, faster ambulance pick and drop services, home delivery of medicines, registration for tests, and sample collection in the comfort of your home.
Another advanced feature will be the Medical IoT where IoT devices connected to this module help in monitoring patient health state and tracking medical staff and assets. With this feature real-time data transfer about the status of a patient is possible, leading to more personalized care of patients even irrespective of the fact whether they visit a hospital or not.
8. Efficient Web and Mobile Interface.
The system with web and mobile interface gains a competitive edge over another available system. The interfaces not only improve patients’ experience but also help medical as well as administrative staff in numerous ways. Mobile app or web interface bridges the gap between users and technology as they provide numerous user-friendly and interactive dashboards like the daily dashboard, inventory dashboard, OPD dashboard, OT dashboard, clinical dashboard, etc.
The interface provides visibility on the turnaround time of lab tests, IP/OP journeys, pharmacy orders, and OT schedules.
Can access medical history or test reports anytime, anyplace, and on any device.
It can also help in ICU monitoring, ICU management and provide ambulance services at critical times.
The interface can be used to connect and access Medical IoT devices in the case of home health care or virtual health care systems.
Real-time data transfer or teleconsultation will be much easier with the web interface or mobile
The interface provides the fastest way to connect with your patients, doctors, other medical
staff, or administrative staff.
It provides you with a holistic view of the entire hospital and helps you to
integrate the departments effectively.
9. Administrative Tasks Module
It helps in administrative work for the seamless functioning of the entire hospital. The module optimizes manpower, improves productivity, and calculates the overall profit or loss of the hospital. It helps in assigning cases to doctors, and tasks to other staff and facilitates housekeeping services through housekeeping staff. It keeps a close eye on patient’s recovery, the treatment they undergo, the required radiology and pathology tests, and their reports. If they find out that the assigned doctor couldn’t diagnose the patient, they will find a better replacement for the treatment of the patient. The module also keeps track of the daily purchases/sales in the hospital, manages payments to suppliers, and keeps a record of all the expenditures and receipts in the entire hospital, therefore helping in bookkeeping and accounting of the financial resources of the hospital.